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Returns & Exchanges

You can return or exchange the item within 14 days of receiving the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@elinagleizer.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

We will send you shipping instructions, such as a free shipping label (available for USA only), or shipping address of our studio. 

 

  • Items must be unworn/unused and in original condition and packaging. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.   

Got the wrong size? No problem! We will gladly resize it- free of charge :)  Let us know you are interested in exchanging your item at: info@elinagleizer.com

  1. Please contact us at: info@elinagleizer.com
  2. measure the wanted finger size in order for us to resize your ring. It is best to measure your hand at a jewelry store or at any jeweler. 
  3. Add the following page inside to your parcel with your order info, order number, full name and the wanted size. https://elinagleizer.com/pages/exchange-form
  4. We will send you the shipping instructions.
  5. Ship it with regular registered air mail with tracking number.
  6. Please let us know as soon as the item is shipped + it's tracking number so we will anticipate it and claim it properly. 

IMPORTANT: Please note that shipping the item back to you is with and additional fee of 15$. Place an order for the return shipping fee here: 

https://elinagleizer.com/products/shipment-of-exchanged-item

 

    • Other exchanges besides size: We only replace items if they are defective or damaged.

Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original

    method of payment, within 72 hours.

      • Please note, that due to the fact that our jewelry are made to order, refunds aren't full, and are given minus 5% off of the item's full price. 

      • Refund on items made of solid gold are given minus 12% off of the item's full price. 

      • Refund is given excluding shipping fee

         

        Custom Order

        Custom orders, such as engravings and custom designs requests- CANNOT be refunded. 

        Rushed Order

        Expedited production & shipping fees will not be refunded. 

        Sale items (if applicable)

          Only regular priced items may be refunded, unfortunately sale items CANNOT be refunded.

          Gifts

            If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

            Once the returned item is received, a virtual gift certificate will be mailed to you.

             

            Returns

            To return your product, Please contact us at: info@elinagleizer.com - we will send you the instructions for shipping back. 

            Customer will be responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a

            refund, the cost of return shipping will be deducted from your refund.

            Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

            If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not

            guarantee that we will receive your returned item.

             

            THANK YOU

            ELINA GLEIZER STUDIO