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Returns & Exchanges

All jewelry are hand made with lots of care and attention, so there might be a slight difference from the image. Please allow small
imperfections due to the nature of handmade work and the use of natural stones.
Your positive feeling and response with the jewelry are highly important to us, however, if you are not satisfied with your purchase,
you can return or exchange the item within 14 days of receiving the item. Items must be unworn/unused and in original condition
and packaging. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.   


Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original
    method of payment, within 72 hours.
      • Please note, that due to the fact that our jewelry are made to order, refunds aren't full, and are given minus 5% off of the item's full price. 
      • Refund on items made of solid gold are giver minus 12% off of the item's full price. 
      • Refund is given excluding shipping fee

        Custom Order

        Custom orders, such as engravings and custom designs requests- CANNOT be refunded. 

        Sale items (if applicable)

          Only regular priced items may be refunded, unfortunately sale items CANNOT be refunded.

          Exchanges (if applicable)

            We only replace items if they are defective or damaged.
            Size exchanges are free of charge for a singular time (size changes for the next times are with additional fee of: 15$ ). For size exchanges, send us an email with the wanted size at info@elinagleizer.com and
            send your item to: 
            ELINA GLEIZER, Mordei Hagetaot st, 2 / 64 , Ramat Gan, Israel

            Gifts

              If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
              Once the returned item is received, a virtual gift certificate will be mailed to you.

              Returns

              To return your product, you should mail your product to:

              ELINA GLEIZER, Mordei Hagetaot st, 2 / 64, Ramat Gan, Isarel

              Customer will be responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a
              refund, the cost of return shipping will be deducted from your refund.
              Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
              If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not
              guarantee that we will receive your returned item.

               

              THANK YOU
              ELINA GLEIZER STUDIO

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