FAQ

⏳ How long does it take to make my order?
All pieces are handmade to order in our studio. Please allow 14–21 business days for production before shipping. If you need your order by a specific date, contact us—we’ll do our best to accommodate.

🚚 When will my order arrive?
After production is complete, shipping times vary by destination:

• Israel – 2-3 business days via express courier

• USA – 12–14 business days with standard registered mail

• Europe, Canada, Australia, Asia – 5-8 business days with DHL Express

💳 What are the payment options?
We accept Visa, MasterCard, American Express, and PayPal.
Payments are processed via PayPal’s secure checkout system.
You don’t need a PayPal account to complete your purchase—just select “Pay with Debit or Credit Card.”

💼 What are the customs charges?
Customs duty is a tax imposed on goods imported into your country and varies from country to country.
Please check with your local customs authority for exact rates.
Buyers are responsible for any customs fees, taxes, or import duties that may apply.

🎁 Can I request gift packaging?
Absolutely! Just leave your note at checkout—we’ll wrap your piece beautifully and include a handwritten message if requested.

🪙 What materials do you use?
We use solid sterling silver, 9k and 14k solid gold, and high-quality natural and lab-grown gemstones. Every material is ethically sourced and crafted to last.

🔁 Can I exchange or return my order?
Yes—items may be returned or exchanged within 14 days of delivery, as long as they are unworn and in original condition.
Custom and engraved orders are final sale.

🧼 How should I care for my jewelry?
Silver naturally tarnishes over time. To clean, gently polish with a soft cloth or silver-specific cleaner.
Store your piece in a dry, closed box when not in use to prevent oxidation.

💎 Do you accept custom orders?
Yes! We love creating personal, meaningful pieces. To start a custom request, contact us through the website or by email.