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FAQ

How do I know what ring size to order?
The ring sizes in our shop are US sizes.  The most efficient and accurate way to confirm your ring size, is by going to any jeweler
or jewelry store and measure your finger with special tools. Click HERE for viewing the international rings size chart and more info.
 
What are the payment options?
Payment is made via PayPal only. The most secure way to purchase an online items. You do not have to have a PayPal account
in order to make a purchase, you can pay with any international card.
 
How long does it take to get my parcel?
Orders are shipped within 7-21 business days, due to handmade work. You will get a shipping confirmation email with tracking
number at the shipping day.  Orders are shipped from Israel with registered air mail 
using a tracking code.
Shipping with regular registered air mail from Israel usually take 1-3 weeks. Express shipping takes 3-7 delivery days.
Delivery times are estimated, 
delay may occur by post, custom or holiday.
 
What are the customs charges?
Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is
to protect each country's economy, residents, jobs, environment, etc  differs from country to country. You can verify the fee's at
your country's customs website.  It is the buyer responsibility to pay any taxes that customs might claim.
 
How to use a coupon code?
In order to redeem a discount coupon you have to : Add product to cart > Press the checkout button > Fill in the shipping address details >
Confirm your purchase > A new window will open where you can fill in the blank with the coupon code and you will get the coupon discount.
 
Can I return / exchange an item?
Return or exchange the item within 14 days of receiving the item. Items must be unworn/unused and in original condition and packaging.
Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs. As the item is safely returned
to ELINA GLEIZER studio,  a full item refund will be given via PayPal, excluding the shipping fee.
 
 I want to purchase an item as a gift, how should I order?
In case you do not know your significant other's finger size, borrow one hes/ hers rings (from the correct finger) and measure the ring's
diameter to determine its size using the international size chart
* Please let us know whether this is a gift, so we will rap it in properly. 

 

 what should I do to take care of my jewelry?

Gold plating items:

  • Avoid touch with water, perfume, lotion and cleaning chemicals.
  • Avoid rubbing plated bracelets and necklaces against each other.
  • Store your gold plated jewelry in a pouch or soft cloth separate from other jewelry

Sterling silver items:

  • Clean your silver jewelry with a cleaning cloth
  • Store the jewelry in a box, close drawer or in a zip lock plastic bag, it will prevent the tarnishing and getting them scratched. 
    For more information about jewelry care click HERE 

 

You are welcome to contact us for further information 
 
 
 
 
 
 
 
 

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