Orders are shipped within 14-21 business days,  All items are Handmade by ELINA GLEIZER Studio.  For rush service of less than three weeks, please contact us at the contact form regarding "rushed order", and we will do our best to accommodate.

Local Shipping

Local shipping in Israel:

Express shipping via  messenger to your door ( in 48 hours- approximate time) 7.5$

International Shipping 

7.5$ Shipping with Priority Mail+ tracking number to the following destinations: 10-14 day 

• AMERICA: (USA , Canada) 10-12 Business Days.

• AUSTRALIA: 10-14 Business Days.

• EUROPE: (U.K, France, Germany, Austria, Belgium, Ireland, Italy, Belgium, Denmark, Portugal, Netherlands , Greece, Norway, Spain, Poland, Finland, Sweden, Switzerland) 10-12 Business Days.

• ASIA: ( Japan, Hong Kong, South Korea, Thailand) 10-14 Business Days. 

Please note: It is the buyer responsibility to pay any taxes that customs might claim.

All Other destinations are shipped via regular registered air mail with tracking number. Delivery time: 2-3 weeks. 

• Express Airmail Via Messenger is 15$ : 3-5 delivery days ( * Please note that timing may change from country to country, max delivery time is 10 days). Please contact us to make sure production time meet your needs.

• Orders over 350$ are shipped via Express mail via messenger for FREE. 

All orders are shipped with a tracking number- please keep track in case of customs delays / other.  

Delivery times are estimated, delay may occur by post, custom or holiday.

You can return or exchange the item within 14 days of receiving the item. Items must be unworn/unused and in original condition and packaging. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.   

Got the wrong size? No problem! We will gladly resize it- free of charge :)  Let us know you are interested in exchanging your item at: info@elinagleizer.com

Please measure the wanted finger size in order for us to resize your ring. It is best to measure your hand at a jewelry store or at any jeweler.  

Add the following page inside to your parcel with your order info, order number, full name and the wanted size. 

https://elinagleizer.com/pages/exchange-form

Ship it with regular registered air mail with tracking number. 

Ship it to:

i-pack Express

Attn: Robin Slomin

Project Elina Gleizer

120 Nassau Avenue Inwood NY 11096

Tel: 516-371-1671 Ext: 102

Fax: 516-371-1675


Please let us know as soon as the item is shipped + it's tracking number so we will anticipate it and claim it properly. 

IMPORTANT: Please note that shipping the item back to you is with and additional fee of 13$. Place an order for the return shipping fee here: 

https://elinagleizer.com/products/shipment-of-exchanged-item

• Other exchanges besides size: We only replace items if they are defective or damaged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original

method of payment, within 72 hours.

• Please note, that due to the fact that our jewelry are made to order, refunds aren't full, and are given minus 5% off of the item's full price. 

• Refund on items made of solid gold are given minus 12% off of the item's full price. 

• Refund is given excluding shipping fee

Custom Order

Custom orders, such as engravings and custom designs requests- CANNOT be refunded. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items CANNOT be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a virtual gift certificate will be mailed to you.

Returns

To return your product, Please attach the following page to your parcel:

https://elinagleizer.com/pages/return-form

Mail your product to:

i-pack Express

Attn: Robin Slomin

Project Elina Gleizer

120 Nassau Avenue Inwood NY 11096

Tel: 516-371-1671 Ext: 102

Fax: 516-371-1675

Customer will be responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a

refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not

guarantee that we will receive your returned item.

THANK YOU

ELINA GLEIZER STUDIO